Shipping Information
Shipping Information
Please read the following information carefully to find out how your order will be shipped!
Where can my order be shipped?
Your order can be shipped anywhere in the world. Please get in touch to find out more about shipping costs. Please note that some locations may have longer shipping times and higher shipping costs. The customer will be responsible for these costs. Alternatively, you can choose to collect your order (free) if you live locally.
When will my order be dispatched?
Dispatch times will vary for different products. All greeting cards will be dispatched within 2 working days unless stated otherwise. Handmade products will be dispatched within 5 days. Preorder items will be dispatched on the date stated on the product page.
How will my order be sent?
All orders are posted via Royal Mail's First Class delivery service. Tracking and express services are not offered as standard but can be added to your order if you get in touch in advance. The extra shipping costs will be the responsibility of the customer.
My order hasn't arrived? What should I do?
Please check your shipping confirmation that you will have received via email for the dispatch date, keeping in mind the dispatch times above. Also check this email to ensure that you provided the correct shipping address. If you submit an incorrect shipping address, you will not be entitled to a refund of replacement. Please double check this before submitting your order.
If you have asked your order to be delivered to a place of work, please check with the office/ reception as well as colleagues. Your order may have been left with neighbours or your local mailing centre/ post office if delivery was attempted outside of working hours. If it has been left with a mailing centre, is returned and you do not collect it on time, you will not be liable for a refund.
If the delivery is returned to the sender, the customer will be responsible for paying the shipping costs. You will not be refunded.
If you have any concerns, please get in touch using the form at the link below: